Certificate of Deposit

Question: Cancelled holiday – agent wants full price paid?

Last month my family and I were supposed to go on holiday to Croatia (we live in Slovakia) and stay in a small bed and breakfast. My wife paid a deposit for the holiday through a Slovak agent but two of my children became ill the day before we were supposed to drive so we cancelled. She got a doctor’s certificate to show they were ill. While we were disappointed we accept that we will lose the deposit but today we received a bill for the full amount and threat of legal action if we do not pay. We didn’t sign any contract with the agent, nor did we receive any legal stipulation about this. Do we have to pay full price for an internet booked holiday which we didn’t attend?

Answer: If you do not have a contract with the agent, you do not have to pay anything. Legal action can be based only on a contract, and there is none. Frankly speaking, the agent could be sued for charging you the deposit without a contract.

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